Returns and Refunds

We hope that our customers are satisfied with their experience shopping with House of Gillani. If you are not wholly content with your purchase, you are entitled to a full refund and a return of the product subject to the terms and conditions. However, certain products are exempted from this.

For any return that is wished to be made, please contact info@houseofgillani.com. We will then be in touch with the return address and complete process of delivery (subject to our terms and conditions).

All items which our customers wish to return are expected to be in their original condition, with all relevant packaging and tags. All items will be inspected upon return, and if the condition of the item is deemed unsatisfactory, we will not be able to complete a refund. If your refund has been refused and you would like to know why or contest this, please reach us at info@houseofgillani.com. In the event of our rejection of a refund, the product will be sent back to the address of original delivery and receipt. House of Gillani endeavours for this to be accomplished within 30 days of us notifying our customer of the rejection of the returned product.

We request that all customers return their item to us within 14 days of you notifying us of your decision to return/refund your item. We will refund the relevant amount to you within 14 days of the item being received by House of Gillani. All refunds will be made to the card used when making the original payment. We are unable to make the refund to any other credit/debit card.

Made to Order Items

House of Gillani, as a luxury brand, operates a made to order service. This allows you to personalise our house styles with your choice of fabric and sizing.

For an item that has been made to specific measurements you are entitled to exchange or refund the item within 14 days of the item being delivered to you. This is on the condition that the product is unused, and undamaged. The consumer must cover the relevant cost of shipping.

If a customer requests a refund outside of the stated time above, any refund will be at the discretion of House of Gillani Limited.

Custom Items

Any custom item that has been manufactured or altered to fit the specifications or requests of our consumers is ineligible for a return or refund. This includes items personalised in any way; made to your measurements or monogrammed products.

Once the payment has been successfully received by House of Gillani Limited, we are unable to cancel or refund the relevant order. We will only offer a refund in the event of a fault with the item.

Delayed/Damaged Items

In the event of an item that is delayed or damaged, please contact us at info@houeseofgillani.co.uk. For a damaged item to be returned and a partial or full refund be rewarded, we request proof (in the form of photographs) within 48 hours of the item being delivered to the customer. For custom items please get in contact with us as each product will be judged on a case-by-case basis.

In the event of manufacturing defect

In the event of a manufacturing defect, any request for exchange or repair should be made through contacting us at info@houseofgillani.co.uk.

During the relevant and expected lifespan of your product you are entitled, through the Consumer Rights Act 2015, to:

If a product is deemed to be faulty, the consumer is entitled to an immediate refund following 30 days of the delivery
If your product is unable to be repaired or replaced, then you are entitled to a refund up to 6 months following delivery

In the event of damage caused by the customer, including any alteration or modification of the product, House of Gillani does not accept responsibility for any damage. For example, this includes normal wear and tear, improper use, or unsatisfactory maintenance. In the event of your goods being faulty, we are only able to replace the item for the same product in the same size as ordered (subject to availability).