Shipping Policy

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All relevant shipping costs from House of Gillani Limited to our customers are free. We aim to have all orders within the United Kingdom delivered within a maximum of twenty-eight (28) working days following successful receipt of payment by House of Gillani and our acceptance of your order.  Please note that custom items may take longer, and its date of delivery will be at the discretion of House of Gillani.  Products will only be sent out for delivery once House of Gillani receives full payment for the relevant product(s). Any failure to receive full payment allows House of Gillani to refuse to dispatch the relevant item.

 

All deliveries will be made to the address indicated to us by the consumer on checkout. We refuse any responsibility for an incorrect delivery address given to House of Gillani. Please note that we are unable to deliver to PO boxes. If there is any issue with the delivery of the product, we will aim to get in contact with you within 24 hours of dispatch. In this situation, if your product arrives after the stated twenty eight (28) working days, we will NOT accept a refund claim in relation to a delay in delivery. We do not take responsibility for parcels that have been lost because of instructions given to the courier independently by our customers. In times of busy periods (such as Eid Al-Fitr and Eid Al-Adha) deliveries may take longer. Also force majeure events such as weather conditions may result in delays in delivery without any liability to you.

 

Following the successful delivery of the product, customers (or the designated individual for receipt of the product) should ensure that the product corresponds with the relevant order. This includes but is not limited to:

• The condition of the item (including packaging and product). For example, rips, scratches, or missing buttons. 

• The item corresponds to the order totally. This includes colour, size, and item type. 

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We ask that all customers comply with the courier’s request for signature or ID on receipt of delivery. House of Gillani does not take any responsibility for incompletion of delivery because of your failure to comply with (any of) the relevant requests made by our courier service for the successful completion of delivery. Our customers should acknowledge that legal title passes to you on successful delivery to the address provided. Alongside this, the relevant risks of damage to the products passes once our consumers have received the item at the designated delivery address.